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The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to give ua a call or  e-mail us.

 

Information about confidentiality / Privacy

Your information is secure with us, we will never sell it out to any third party.

 

Is the postman aware of what is inside the parcel?

No way. The parcel contains only your shipping details (address and name).

 

Do you share the information related to those clients who have bought a product online?

No, we never share this information.

 

How can I place an order?

Once you’ve found the product you want to purchase, click the ADD TO CART button. The item goes to Shopping cart. Then click the PROCEED TO CHECKOUT button to fill in the information required. Choose your desired payment option. We accept payments bank deposit and cash on delivery.

 

Aren’t sex toys illegal in India?

Contrary to popular beliefs, sex toys are not illegal in India. It is actually available in many places but so far this is the only online adult toy store. Article 21 of the Indian constitution, states that every citizen has equal opportunity of life and is equal before law.

 

What about customs?

You do not have to worry about customs because we ship from within India.

 

How will you deliver the product to my home?

After you have made the purchase we’ll ship out the product with one of the major courier companies in India. We will only ship using a registered courier .All you will find is a brown box with your shipping address on it with no indication of what is inside.

 

How long will it take to reach me?

It will take 3 to 6 working days approximately for the product to be dispached from our warehouse. The product will be dispached sooner even before a week at most times. Most courier companies take about 3 working days to deliver the products.

 

Do HotSexToyIndia accept orders by phone?

Yes .We accept order by phone .

 

Will my order be shipped discreetly?

Our shipping is so extremely discreet that even the postman will not know!  We ship in plain unmarked parcel boxes (or bubble envelopes for some small orders) with no indication of what is inside.  There is absolutely NO mention of our store name on the parcel or mailing label.

 

How quickly will you ship my sex toy order?

All sex toy orders are dispatched / shipped out within 5 days from time of your order.

 

How long does it take to deliver my sex toys?

Delivery time for your sex toys will depend on your location as well as the preferred delivery option you select during checkout. Typically, delivery for the various methods are as follows:

Within Kolkata : 1 business days

Within Delhi :  1 business days

Major Metros: 2-3 business days

Other cities and towns : 3-5 business days

North Eastern States : 4-5 business days

 

What if I receive a toy that is defective or doesn’t work?

In the rare event you receive an item that is defective, doesn’t work, or stops working within 14 days of purchase, please contact us immediately either by phone or contact us online.  Most manufacturers offer a “replacement guarantee” and we will do everything we can to assist you in getting your replacement quickly and hassle-free.