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Shipping/ Delivery Information

We send your parcel through courier . The products will be packed discreetly in a parcel envelope in such a way that not even the courier people will be able to know whats inside the parcel..

The products will be delivered to you in two way :-

 

  1. The products parcel will be directly delivered to your mentioned address

 

OR

  1. You can collect the products parcel from the courier office address (In case of address problem)

 

Duration Of Delivery :-

Bank Deposit: Within 3 working Day

Cash On Delivery: 3 to 6 working Day

 

Returns Policy

We want to protect the health of our customers and for sanitary reasons, we do not allow exchanges or refunds. Due to the nature of our products, heath regulations prohibit the return of personal items and our company policy follows this law so For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us

 

 

Defective Items

In the case of a manufacturers defect, we will gladly honor the 30 day manufacturer’s warranty by replacing a defective product with the same product.

Once you receive your order, test the battery operated items immediately BEFORE using. If an item is used, the manufacturer will not provide warranty replacement.

The manufacturer will only provide warranty replacement if the order invoice and the original packaging are included with the return.

In the event of a defect please email us on sales@hotsextoyindia.com and include the name of the product, the order number and a brief explanation of what is wrong. We will respond with the return address and further instructions.

Please note, you must email us within 2 days of receiving the product as the manufacturer offers a 30 day warranty.

 

 

Other

Sometimes, manufacturers change the packaging, the color or the design of an item. The items you receive may not appear exactly the same as pictured on the website. In some cases, substitutions may be made. We reserve the right to limit quantities and refuse an order.